Returns & Refunds policy

Last updated: 21 August 2026

We hope you love your Seeds to Spice order. If something isn't right, please contact us and we'll do our best to resolve it quickly and fairly.

This policy explains your rights when cancelling an online order, returning a product, or reporting an item that is damaged, faulty or incorrect.

Nothing in this policy affects your statutory rights.

1. Cancelling Your Order Before Dispatch

If you wish to cancel an order before it has been dispatched, please contact us as soon as possible at hello@seedstospice.com.

If we are able to cancel the order before dispatch, we will arrange a refund to your original payment method.

Once an order has been processed or dispatched, we may not be able to stop the shipment and you may need to follow the returns process below.

2. Change-of-Mind Returns

For eligible online purchases, you generally have the right to cancel your order without giving a reason.

Please notify us within 14 days of receiving your order if you wish to exercise your right to cancel.

After notifying us, you should return the eligible goods within a further 14 days.

To request a return, email hello@seedstospice.com with your name and order number.

Please do not send an item back without contacting us first. We will provide the appropriate return instructions and, where applicable, a return address.

3. Food Products

Because Seeds to Spice sells food products, please take reasonable care of products you intend to return.

Where a product is sealed for health protection or hygiene purposes and that seal has been broken after delivery, the statutory right to cancel may not apply.

Products that deteriorate or expire rapidly may also be exempt from the statutory cancellation right.

These exceptions do not affect your rights if a product is faulty, damaged, unsafe, not as described or otherwise does not conform to your legal rights.

4. Condition of Returned Products

Where the statutory cancellation right applies, you may inspect a product in the same way that you reasonably could in a shop.

You may be responsible for any reduction in value resulting from handling beyond what is reasonably necessary to establish the nature, characteristics and functioning of the product.

Where applicable, please return the product with its original packaging and take reasonable care to protect it during return transit.

5. Return Postage

For a change-of-mind return where the product is not faulty, damaged or incorrect, you will normally be responsible for the direct cost of returning the product to us.

Please contact us before returning anything so that we can provide the appropriate return instructions.

Where an item is faulty, damaged, incorrect or otherwise does not conform to your statutory rights, we will provide an appropriate remedy and will not require you to bear return costs where the law requires us to cover them.

In some circumstances, we may arrange collection instead of asking you to return the product yourself.

6. Refunds

Where you validly exercise your statutory right to cancel, we will refund the payments due to you, including the cost of our least expensive standard delivery option where required by law.

If you chose a more expensive delivery service than our standard delivery option, we are not required to refund the additional delivery cost.

We may withhold the refund until we have received the returned goods or you provide evidence that they have been sent back, whichever occurs first.

Refunds will be made without undue delay and, where the statutory cancellation rules apply, no later than 14 days after we receive the returned goods or evidence that they have been sent back.

Refunds will normally be made using the same payment method used for the original transaction unless otherwise agreed.

7. Damaged, Faulty or Incorrect Orders

If your order arrives damaged, faulty, unsafe, not as described, or you receive the wrong product, please contact us as soon as reasonably possible at hello@seedstospice.com.

Please include:

• your name;

• your order number;

• a brief description of the problem; and

• photographs of the product and packaging where reasonably possible.

This helps us investigate the issue quickly.

Depending on the circumstances and your statutory rights, we will arrange an appropriate refund, replacement or other remedy.

8. Delivery Problems

If your parcel has not arrived within the expected delivery period, please contact us and we will investigate with the relevant delivery provider.

Please make sure the delivery address entered at checkout is complete and accurate.

Once an order has been processed for dispatch, we cannot guarantee that the delivery address can be changed. If you notice an error, contact us as soon as possible and we will try to help where the order has not yet been processed or dispatched.

9. How to Start a Return

Please do not return a product without contacting us first.

Email:

hello@seedstospice.com

Please include your name and order number.

We will then provide the appropriate return instructions and, where applicable, a return address or arrange collection.

We recommend obtaining proof of postage when returning an item.

10. Contact Us

If you have any questions about a return, cancellation or refund, please contact:

Seeds to Spice Ltd
Email: hello@seedstospice.com
Website: seedstospice.com