Privacy Policy

Last updated: 21 August 2026

Seeds to Spice Ltd respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains what information we collect when you visit seedstospice.com, place an order, contact us or sign up to receive marketing communications, and how we use and protect that information.

For the purposes of UK data protection law, Seeds to Spice Ltd is the data controller of the personal information described in this policy.

1. Information We Collect
Depending on how you interact with Seeds to Spice, we may collect:

  • your name;

  • billing and delivery address;

  • email address;

  • telephone number;

  • details about products you order;

  • order and transaction information;

  • correspondence you send to us;

  • marketing preferences;

  • IP address, browser, device and website-usage information; and

  • information collected through cookies and similar technologies.

When you make a payment, payment information is processed securely by our payment provider. We do not receive or store your complete payment-card details.

2. How We Use Your Information

We may use your personal information to:

  • process and fulfil your orders;

  • take and administer payments;

  • arrange delivery of your order;

  • send order confirmations and delivery-related communications;

  • respond to questions, requests or complaints;

  • process returns, replacements or refunds;

  • prevent fraud and protect our website and business;

  • maintain appropriate business, accounting and tax records;

  • understand how our website is used and improve our products and services;

  • comply with our legal and regulatory obligations; and

  • send marketing communications where you have chosen to receive them or where we are otherwise legally permitted to do so.

3. Our Legal Bases for Processing

Under UK data protection law, we must have a lawful basis for processing your personal information.

Depending on the circumstances, we may process your information because:

Contract — it is necessary to process your information to take steps at your request before entering into a contract or to fulfil an order you have placed with us.

Legal obligation — we need to process or retain certain information to comply with legal, accounting, tax or regulatory requirements.

Legitimate interests — it is reasonably necessary for operating, protecting and improving Seeds to Spice, provided those interests do not override your rights and freedoms.

Consent — where required, we rely on your consent, for example for certain marketing communications or non-essential cookies. You may withdraw your consent at any time.

4. Payments

Online payments may be processed on our behalf by third-party payment providers, including Stripe where enabled.

Payment providers process payment information in accordance with their own privacy and security practices.

Seeds to Spice does not store your complete debit or credit card details.

5. Delivery Providers

To fulfil your order, we may share the information necessary for delivery — such as your name, delivery address, telephone number and/or email address — with the postal or courier company delivering your parcel.

Depending on the service used, this may include providers such as Royal Mail, DHL or DPD, or another suitable delivery provider.

We only share information reasonably necessary to fulfil and manage your delivery.

6. Website & Hosting Providers

Our website and online store are currently operated using Hostinger.

Our website provider and other technology providers may process certain personal information on our behalf where necessary to host, operate, secure and maintain the website and online store.

7. Marketing Communications

You may have the option to subscribe to Seeds to Spice news, recipes, product launches, events and other marketing communications.

Where consent is required, we will only send these communications if you have chosen to receive them.

You can unsubscribe at any time by using the unsubscribe option included in our marketing emails or by contacting us at hello@seedstospice.com.

Unsubscribing from marketing will not prevent us from sending essential communications relating to an order you have placed.

8. Cookies

Our website may use cookies and similar technologies.

Some cookies are necessary for the website and online store to function correctly. Other cookies may help us understand how visitors use our website, improve the website or support marketing activities.

Where required by law, non-essential cookies will only be used after you have provided the appropriate consent.

You can manage available cookie preferences through our website's cookie settings.

9. Sharing Your Information

We do not sell your personal information.

We may share personal information with trusted third parties where reasonably necessary to operate our business, including:

  • website and hosting providers;

  • payment processors;

  • postal and courier companies;

  • email and marketing service providers;

  • professional advisers such as accountants or legal advisers; and

  • government, regulatory or law-enforcement authorities where required by law.

Third parties acting on our behalf should only process personal information for the relevant purpose and in accordance with applicable data protection requirements.

10. International Transfers

Some of the service providers we use may process or store personal information outside the United Kingdom.

Where personal information is transferred internationally, we will take appropriate steps to ensure that the transfer is made in accordance with applicable UK data protection law and that appropriate safeguards are used where required.

11. How Long We Keep Your Information

We keep personal information only for as long as reasonably necessary for the purpose for which it was collected, including satisfying legal, accounting and tax requirements.

Different types of information may therefore be retained for different periods.

For example, information relating to purchases and financial transactions may need to be retained for several years to meet our accounting and tax obligations.

When personal information is no longer required, we will delete or anonymise it where appropriate.

12. Keeping Your Information Secure

We take reasonable technical and organisational measures to protect personal information against loss, misuse, unauthorised access, alteration or disclosure.

However, no method of transmitting or storing information electronically can be guaranteed to be completely secure.

13. Your Data Protection Rights

Under UK data protection law, depending on the circumstances, you may have rights including:

  • the right to be informed about how your information is used;

  • the right to request access to your personal information;

  • the right to have inaccurate information corrected;

  • the right to request deletion of your information in certain circumstances;

  • the right to restrict how your information is processed in certain circumstances;

  • the right to data portability in certain circumstances;

  • the right to object to certain processing; and

  • rights relating to automated decision-making and profiling.

You may also withdraw consent at any time where we rely on consent to process your information.

To exercise any of these rights, contact us at hello@seedstospice.com.

We may need to verify your identity before responding to certain requests.

14. Complaints

If you have a concern about how we use your personal information, please contact us first so that we have an opportunity to address it.

You also have the right to complain to the Information Commissioner's Office (ICO), the UK's data protection regulator.

15. Links to Other Websites

Our website may contain links to websites operated by third parties.

We are not responsible for the privacy practices or content of those websites. We recommend reviewing the relevant privacy policy when visiting another website.

16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our website, services, suppliers or legal obligations.

The latest version will be published on this page with an updated date.

17. Contact Us

For questions about this Privacy Policy or how we use your personal information, or to exercise a data protection right, please contact:

Seeds to Spice Ltd
Email: hello@seedstospice.com
Website: seedstospice.com